Frequently Asked Questions
Everything you need to know about shopping with Zamel's
What is Zamel's return policy for jewelry?
We offer a 30-day change of mind return policy for most items, provided they are in original condition and accompanied by proof of purchase. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
How long does shipping take?
Standard shipping typically takes 3-7 business days within Australia. Express shipping options are available at checkout for faster delivery, usually arriving within 1-3 business days.
Do you offer ring resizing services?
Yes, many of our rings can be resized. We recommend visiting your local Zamel's showroom for a professional fitting and to discuss the specific requirements for your piece.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options such as Afterpay and Zip Pay for your convenience.
Are your diamonds ethically sourced?
At Zamel's, we are committed to ethical sourcing. All our diamonds are purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website so you can monitor your delivery's progress.