Returns & Exchanges
At Zamel's, we want you to be completely satisfied with your purchase. If you change your mind, we offer a flexible 30-day return policy for items in their original, unworn condition with all packaging intact.
Check Eligibility
Ensure your item is in its original condition, unworn, and accompanied by the original receipt and packaging within 30 days of purchase.
Choose Your Method
Decide whether you would like to return your item to any Zamel's physical store location or ship it back to our online distribution center.
Secure Packaging
Place the item securely in its original jewelry box and include the completed return form to ensure your request is processed accurately.
Process Refund
Once your return is inspected and approved, we will issue a refund to your original payment method or provide an exchange as requested.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing